Legal

Bigtaka Terms and Conditions

These terms govern your use of the bigtaka platform. Please read them carefully before registering or placing any real-money wagers. By creating an account on bigtaka, you confirm that you have read and agreed to everything set out below.

Last updated: 1 January 2025

Key Points You Should Know First

These cards summarise the most important parts of bigtaka's terms. The full terms follow below — please read those too.

You Must Be 18 or Older

Bigtaka is strictly for adults. You must be at least 18 years old to register and play. Bigtaka verifies age during registration and reserves the right to request identity documents at any time. Accounts found to belong to minors will be closed immediately and any balance forfeited.

One Account Per Person

Each player is permitted one bigtaka account only. Creating multiple accounts — whether under the same name or different names — is a breach of these terms. Duplicate accounts will be closed and any bonuses or winnings associated with them will be voided without exception.

Withdrawals Go to Your Own Account

All withdrawals from bigtaka must be made to a bKash, Nagad or Rocket account registered in your own name. Bigtaka does not process withdrawals to third-party accounts. This policy exists to protect players and to comply with anti-money laundering requirements.

Bonuses Have Wagering Requirements

All bonuses offered by bigtaka — including the welcome bonus and any promotional offers — are subject to wagering requirements before they can be withdrawn. The specific wagering requirement for each bonus is stated at the time the bonus is offered. Attempting to withdraw bonus funds before meeting the requirement will result in the bonus being removed.

Fair Play Is Mandatory

Any attempt to exploit software bugs, use automated betting tools, collude with other players or manipulate game outcomes in any way is strictly prohibited. Bigtaka monitors all accounts for irregular activity. Accounts found to be in breach of fair play rules will be suspended and any associated winnings voided.

Responsible Gaming Tools Are Available

Bigtaka provides deposit limits, session time reminders, cooling-off periods and self-exclusion options to all registered players. These tools are available in your account settings at any time. If you need help managing your gaming activity, bigtaka's support team is available around the clock.

01 Acceptance of Terms

By accessing the bigtaka platform — whether through the website at bigtaka.biz or through the bigtaka mobile application — and by registering an account, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions in their entirety. These terms constitute a legally binding agreement between you and bigtaka.

If you do not agree with any part of these terms, you must not register an account or use the bigtaka platform. Continued use of bigtaka after any update to these terms constitutes acceptance of the updated version. Bigtaka recommends that you review these terms periodically to stay informed of any changes.

These terms apply to all users of the bigtaka platform regardless of how they access it — desktop browser, mobile browser or the bigtaka Android app.

02 Eligibility

To register and use bigtaka, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age at the time of registration.
  • You must be accessing bigtaka from a jurisdiction where real-money online gaming is not prohibited by applicable law.
  • You must not be a current employee, contractor or immediate family member of a bigtaka employee or contractor.
  • You must not have previously had a bigtaka account closed for breach of these terms.
  • You must be acting on your own behalf and not on behalf of any third party.

Bigtaka reserves the right to request proof of age and identity at any point. Acceptable documents include a national identity card, passport or driving licence. Accounts where age or identity cannot be verified will be suspended until verification is completed. Any winnings accumulated during a period of unverified age will be held pending verification.

Account Registration

Each individual may hold only one bigtaka account. When registering, you are required to provide accurate, complete and current information including your full name, date of birth, mobile number and the mobile money account details you intend to use for deposits and withdrawals. Providing false or misleading information during registration is a breach of these terms and will result in account closure.

You are responsible for maintaining the confidentiality of your bigtaka account password. You must not share your login credentials with any other person. Bigtaka will not be held liable for any losses resulting from unauthorised access to your account where you have shared or failed to adequately protect your login details. If you suspect that your account has been accessed without your authorisation, you must contact bigtaka support immediately.

  • Use a strong, unique password that you do not use on any other platform.
  • Enable two-factor authentication from your account security settings.
  • Never share your OTP or password with anyone, including bigtaka support staff — bigtaka staff will never ask for your password.
  • Log out of your account when using a shared or public device.

04 Deposits and Payments

Bigtaka accepts deposits via bKash, Nagad and Rocket. All deposits must be made from a mobile money account registered in your own name. Bigtaka does not accept deposits from accounts belonging to third parties. The minimum deposit amount is ৳100. There is no maximum deposit limit, though bigtaka reserves the right to apply limits to individual accounts where required for compliance or security reasons.

Deposits are credited to your bigtaka wallet instantly upon confirmation from the payment provider. If a deposit does not appear in your wallet within 15 minutes of completing the transaction, you should contact bigtaka support with your transaction reference number. Bigtaka will investigate and resolve confirmed deposit issues within 24 hours.

Important: Bigtaka does not accept cash deposits, bank transfers or cryptocurrency. Only bKash, Nagad and Rocket are supported. Deposits made through unsupported methods cannot be credited or refunded.

Bigtaka does not charge any fees on deposits. However, your mobile money provider may apply their own transaction charges. Bigtaka is not responsible for any fees charged by third-party payment providers.

05 Withdrawals

Withdrawal requests on bigtaka are processed to the same mobile money account used for your most recent deposit. All withdrawals must be made to an account registered in your own name. The minimum withdrawal amount is ৳200. Bigtaka processes withdrawal requests within 15 minutes on average during normal operating conditions.

Before a withdrawal can be processed, bigtaka may require you to complete identity verification if you have not already done so. This is a standard requirement and is not specific to any individual player. Providing accurate verification documents promptly will ensure your withdrawal is not delayed.

  • Withdrawals are only processed to bKash, Nagad or Rocket accounts in your own name.
  • The minimum withdrawal amount is ৳200.
  • Bonus funds that have not met the applicable wagering requirement cannot be withdrawn.
  • Bigtaka reserves the right to carry out additional verification checks before processing large withdrawals.
  • Withdrawals requested during scheduled maintenance windows may be delayed. Bigtaka will notify players of scheduled maintenance in advance.

06 Bonuses and Promotions

Bigtaka offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms stated at the time the bonus is offered, including wagering requirements, minimum odds, eligible games and expiry dates. Where a conflict exists between a specific bonus term and these general terms, the specific bonus term takes precedence.

Wagering requirements must be met in full before any bonus-derived funds can be withdrawn. For example, a bonus with a 20x wagering requirement on a ৳500 bonus means you must wager a total of ৳10,000 before the bonus balance becomes withdrawable. Wagers placed on games that are excluded from bonus wagering do not count toward the requirement.

  • Only one welcome bonus is available per player, per household and per device.
  • Bigtaka reserves the right to withdraw any bonus offer at any time without prior notice.
  • Bonuses cannot be transferred between accounts or exchanged for cash outside of the stated wagering process.
  • Any attempt to abuse the bonus system — including creating multiple accounts to claim bonuses more than once — will result in account closure and forfeiture of all associated funds.
  • Bigtaka's decision on all bonus-related disputes is final.

07 Game Rules and Fair Play

Each game available on bigtaka is governed by its own set of rules, which are accessible from within the game interface. By participating in any game on bigtaka, you confirm that you have read and understood the applicable game rules. Bigtaka uses certified random number generation for all games. Game outcomes are determined entirely by the RNG and cannot be influenced by bigtaka or by any player.

The following activities are strictly prohibited on bigtaka and will result in immediate account suspension and forfeiture of all funds:

  • Using automated software, bots or scripts to place bets or interact with the platform.
  • Exploiting software bugs or errors to gain an unfair advantage. Any winnings derived from a known bug must be reported to bigtaka support and will be voided if not reported.
  • Colluding with other players to manipulate game outcomes in multiplayer games.
  • Using any form of artificial intelligence or decision-support software to gain an advantage in real-money games.
  • Attempting to reverse-engineer or tamper with bigtaka's game software or platform infrastructure.

Bigtaka monitors all accounts for patterns consistent with unfair play. Where irregular activity is detected, bigtaka reserves the right to suspend the account, void associated winnings and refer the matter to relevant authorities where applicable.

08 Responsible Gaming

Bigtaka is committed to promoting responsible gaming across its entire player base. Gaming on bigtaka is intended to be a form of entertainment. If gaming stops being enjoyable and starts causing financial or personal stress, bigtaka encourages you to use the responsible gaming tools available in your account or to contact the support team for assistance.

The following responsible gaming tools are available to all bigtaka players at no cost:

  • Deposit limits: Set a daily, weekly or monthly cap on how much you can deposit.
  • Session time reminders: Receive a notification after a set period of continuous play.
  • Cooling-off period: Temporarily suspend your account for a period of your choosing.
  • Self-exclusion: Permanently close your account and prevent re-registration for a minimum of six months.

For more information on bigtaka's responsible gaming policies and tools, please visit the Responsible Gaming page.

09 Account Suspension and Closure

Bigtaka reserves the right to suspend or close any account at any time and without prior notice where it has reasonable grounds to believe that the account holder has breached these terms, provided false information during registration, engaged in fraudulent activity or poses a risk to the integrity of the platform.

Where an account is closed due to a breach of these terms, any balance remaining in the account — including both real-money funds and bonus funds — may be forfeited at bigtaka's discretion. Where an account is closed for reasons unrelated to a breach — for example, at the player's own request — any verified real-money balance will be returned to the player's registered mobile money account within five business days.

You may request the closure of your bigtaka account at any time by contacting support at [email protected]. Accounts closed at the player's request can be reopened after a 30-day cooling-off period unless the closure was a self-exclusion request.

10 Intellectual Property

All content on the bigtaka platform — including but not limited to game software, graphics, logos, text, audio, video and the bigtaka brand name — is the intellectual property of bigtaka or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the bigtaka platform for personal, non-commercial entertainment purposes only.

You may not copy, reproduce, distribute, modify, create derivative works from or commercially exploit any part of the bigtaka platform or its content without prior written permission from bigtaka. Unauthorised use of bigtaka's intellectual property may result in legal action.

11 Limitation of Liability

Bigtaka provides its platform on an "as is" and "as available" basis. While bigtaka makes every reasonable effort to ensure the platform is available and functioning correctly at all times, it does not guarantee uninterrupted access or error-free operation. Bigtaka will not be liable for any losses arising from platform downtime, technical errors or interruptions to payment processing that are outside of bigtaka's reasonable control.

To the maximum extent permitted by applicable law, bigtaka's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim. Bigtaka is not liable for any indirect, consequential, special or punitive damages of any kind.

12 Privacy

Bigtaka collects and processes personal data in accordance with its Privacy Policy. By registering an account on bigtaka, you consent to the collection and use of your personal data as described in the Privacy Policy. Bigtaka does not sell or share your personal data with third parties for marketing purposes. Data is shared only where required for payment processing, identity verification or legal compliance.

For full details of how bigtaka collects, stores and uses your personal data, please read the Privacy Policy.

13 Changes to These Terms

Bigtaka reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated terms will be published on this page with a revised "last updated" date. For significant changes, bigtaka will notify registered players via the email address or mobile number associated with their account.

Your continued use of the bigtaka platform after the publication of updated terms constitutes your acceptance of those changes. If you do not agree with the updated terms, you must stop using bigtaka and may request account closure by contacting support.

14 Contact Us

If you have any questions about these Terms and Conditions or about your bigtaka account, please contact the support team. Bigtaka's support team is available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Live chat: Available from within your bigtaka account after login
  • Response time: Bigtaka aims to respond to all support queries within 2 hours
For account-specific queries, please include your registered mobile number in your message so the support team can locate your account quickly.
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