Privacy

Bigtaka Privacy Policy

Your personal data belongs to you. This policy explains exactly what information bigtaka collects when you use the platform, why we collect it, how we store it and what rights you have over it. We keep things straightforward — no legal jargon, no surprises.

Last updated: 1 January 2025

How Bigtaka Handles Your Data

Six things every bigtaka player should know about how their personal information is treated on this platform.

Your Data Is Encrypted

All personal data and financial information stored by bigtaka is protected using industry-standard AES-256 encryption. Data in transit between your device and bigtaka's servers is secured with TLS. Your information is never stored in plain text at any point in the system.

We Never Sell Your Data

Bigtaka does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Your data is used only to operate your account, process payments and comply with legal obligations. That's it — nothing more.

You Control Your Data

Bigtaka gives you full access to the personal data held on your account. You can request a copy of your data, ask for corrections to be made or request deletion of your account and associated data at any time by contacting the bigtaka support team.

Limited Third-Party Sharing

Bigtaka shares your data only with the third parties that are strictly necessary to operate the platform — payment processors like bKash and Nagad, identity verification providers and legal authorities where required by law. Every third party is bound by strict data protection agreements.

Data Retention Is Limited

Bigtaka retains your personal data only for as long as it is necessary for the purposes it was collected — typically for the duration of your account plus a legally required retention period of up to five years after account closure. Data that is no longer needed is securely deleted.

Breach Notification

In the unlikely event of a data breach that affects your personal information, bigtaka will notify you promptly — within 72 hours of becoming aware of the breach — and will take immediate steps to contain the incident and protect affected accounts.

01 Who We Are

Bigtaka is an online real-money gaming platform operated at bigtaka.biz and through the bigtaka mobile application. Bigtaka is the data controller responsible for the personal information collected from players who register and use the platform. When this policy refers to "bigtaka", "we", "us" or "our", it means the bigt aka platform and the team that operates it.

If you have any questions about how bigtaka handles your personal data, or if you wish to exercise any of your data rights, you can contact the bigtaka privacy team at any time using the details provided in Section 12 of this policy. Bigtaka takes its data protection responsibilities seriously and is committed to handling your information with care and transparency.

02 Data We Collect

Bigtaka collects personal data from you in two ways — information you provide directly when registering and using the platform, and information collected automatically as you interact with the bigtaka website and app. The table below summarises the categories of data bigtaka collects and the source of each.

Data Category Examples Source
Identity Data Full name, date of birth, NID or passport number Provided by you at registration or verification
Contact Data Mobile number, email address Provided by you at registration
Financial Data bKash / Nagad / Rocket account number, transaction history Provided by you and generated by platform activity
Gaming Data Game history, bet amounts, win/loss records, session duration Generated automatically by platform activity
Technical Data IP address, device type, browser type, operating system Collected automatically via cookies and server logs
Usage Data Pages visited, features used, time spent on platform Collected automatically via analytics tools

Bigtaka does not collect any special category data such as racial or ethnic origin, political opinions, religious beliefs or health data unless specifically required for responsible gaming purposes and with your explicit consent.

03 How We Use Your Data

Bigtaka uses the personal data it collects for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The main purposes for which bigtaka processes your personal data are:

  • Account management: To create, maintain and secure your bigtaka account, including verifying your identity and age.
  • Payment processing: To process deposits and withdrawals via bKash, Nagad and Rocket, and to maintain accurate financial records.
  • Platform operation: To deliver the games and features available on bigtaka, personalise your experience and ensure the platform functions correctly on your device.
  • Customer support: To respond to your queries, resolve disputes and provide assistance when you contact the bigtaka support team.
  • Responsible gaming: To monitor gaming patterns, identify signs of problem gambling and apply responsible gaming tools where appropriate.
  • Fraud prevention and security: To detect and prevent fraudulent activity, money laundering and other illegal activity on the platform.
  • Legal compliance: To meet bigtaka's obligations under applicable laws and regulations, including anti-money laundering requirements.
  • Platform improvement: To analyse usage patterns and improve the bigtaka platform, fix bugs and develop new features.
Bigtaka does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have concerns about how a decision affecting your account was made, you can request a manual review by contacting support.

04 Legal Basis for Processing

Bigtaka processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

  • Contract performance: Processing that is necessary to fulfil the contract between you and bigtaka — for example, processing your deposit so you can play, or verifying your identity so a withdrawal can be released.
  • Legal obligation: Processing that bigtaka is required to carry out under applicable law — for example, retaining transaction records for anti-money laundering compliance.
  • Legitimate interests: Processing that is necessary for bigtaka's legitimate business interests, such as fraud prevention, platform security and improving the user experience, provided those interests are not overridden by your rights.
  • Consent: Where bigtaka relies on your consent to process your data — for example, for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Sharing Your Data

Bigtaka shares your personal data only where it is necessary and only with parties who are bound by appropriate data protection obligations. The categories of third parties with whom bigtaka may share your data are:

  • Payment processors: bKash, Nagad and Rocket receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are regulated financial service providers.
  • Identity verification providers: Where bigtaka uses a third-party service to verify your identity or age, that provider will receive the identity documents you submit. Verification providers are bound by strict confidentiality agreements.
  • Technology providers: Bigtaka uses third-party cloud hosting, analytics and security services to operate the platform. These providers act as data processors under bigtaka's instructions and are not permitted to use your data for their own purposes.
  • Legal and regulatory authorities: Bigtaka will disclose your personal data to law enforcement, regulatory bodies or courts where required to do so by applicable law or a valid legal order.

Bigtaka does not share your personal data with advertisers, data brokers or any other commercial third parties for marketing purposes. Your data is never sold.

06 Cookies and Tracking

Bigtaka uses cookies and similar tracking technologies on the bigtaka website and app. Cookies are small text files stored on your device that help bigtaka recognise you, remember your preferences and understand how you use the platform. The types of cookies bigtaka uses are:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
  • Functional cookies: Remember your preferences such as language settings and display options to improve your experience on bigtaka.
  • Analytics cookies: Help bigtaka understand how players use the platform — which pages are visited most, where users drop off and how features are used. This data is aggregated and anonymised.
  • Security cookies: Used to detect and prevent fraudulent activity and to protect the integrity of the bigtaka platform.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using bigtaka, but some features may not work as intended. Bigtaka does not use third-party advertising cookies.

07 Data Retention

Bigtaka retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. The standard retention periods bigtaka applies are:

  • Account and identity data: Retained for the duration of your account plus five years after closure, in line with anti-money laundering record-keeping requirements.
  • Transaction and financial data: Retained for five years from the date of each transaction.
  • Gaming history: Retained for three years from the date of each gaming session.
  • Support communications: Retained for two years from the date of the last communication.
  • Technical and usage data: Retained for up to 13 months from collection, after which it is aggregated or deleted.

When data is no longer required, bigtaka securely deletes or anonymises it so that it can no longer be linked to you as an individual.

08 Your Privacy Rights

As a bigtaka player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the bigtaka support team at [email protected]. Bigtaka will respond to all data rights requests within 30 days.

Right of Access You can request a copy of all personal data bigtaka holds about you. This is sometimes called a Subject Access Request (SAR). Bigtaka will provide your data in a clear, readable format within 30 days.
Right to Rectification If any personal data bigtaka holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly from your account settings, or contact support for other corrections.
Right to Erasure You can request that bigtaka delete your personal data. This right applies where the data is no longer necessary for the purpose it was collected, or where you withdraw consent. Note that bigtaka may be required to retain certain data for legal compliance purposes even after an erasure request.
Right to Restrict Processing You can ask bigtaka to pause the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested or while an objection to processing is being considered.
Right to Data Portability Where bigtaka processes your data on the basis of consent or contract, you have the right to receive your data in a structured, machine-readable format so that you can transfer it to another service provider if you choose.
Right to Object You have the right to object to bigtaka processing your personal data where that processing is based on legitimate interests. Bigtaka will stop processing unless it can demonstrate compelling legitimate grounds that override your interests.

09 Security Measures

Bigtaka takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction or alteration. These measures include:

  • AES-256 encryption for all stored personal and financial data.
  • TLS encryption for all data transmitted between your device and bigtaka's servers.
  • Two-factor authentication available for all player accounts.
  • Regular security audits and penetration testing of the bigtaka platform.
  • Strict access controls ensuring that only authorised bigtaka staff can access personal data, and only to the extent necessary for their role.
  • Continuous monitoring of the platform for suspicious activity and potential security incidents.

While bigtaka takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong password, enable two-factor authentication and never share your login credentials with anyone.

10 Children's Privacy

Bigtaka is strictly an adult platform. The bigtaka service is not directed at, and is not intended for use by, anyone under the age of 18. Bigtaka does not knowingly collect personal data from anyone under 18. If bigtaka becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

If you believe that a minor has registered an account on bigtaka, please contact the support team at [email protected] immediately so that the matter can be investigated and resolved promptly.

Parents and guardians: If you are concerned about a young person's access to online gaming platforms, bigtaka recommends using parental control software on shared devices to restrict access to gambling websites and apps.

11 Changes to This Policy

Bigtaka may update this Privacy Policy from time to time to reflect changes in the way the platform operates, changes in applicable law or improvements to bigtaka's data protection practices. When changes are made, the updated policy will be published on this page with a revised "last updated" date at the top.

For significant changes that materially affect how bigtaka uses your personal data, bigtaka will notify registered players via the mobile number or email address associated with their account before the changes take effect. Your continued use of bigtaka after the publication of an updated Privacy Policy constitutes your acceptance of the changes.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how bigtaka has handled your personal information, please get in touch with the bigtaka privacy team:

  • Email: [email protected]
  • Subject line: Use "Privacy Request" so your message is routed to the right team quickly.
  • Response time: Bigtaka aims to acknowledge all privacy-related requests within 48 hours and to resolve them within 30 days.
  • Live chat: Available from within your bigtaka account after login for general queries.
When contacting bigtaka about a data rights request, please include your registered mobile number so the team can locate your account and process your request without delay.
Safe and Secure

Your Privacy Is Protected. Now Let's Play.

Register your bigtaka account today and enjoy real-money games with the confidence that your personal data is in safe hands.